Connecting To A Connection Box

when using a connection box as part of your ncam system, it is required to configure the ncam reality software to connect to it power ensure the connection box is powered this is indicated by the blue led network connectivity connect a gigabit ethernet cable between the connection box and the eth0 interface of the mk2 server damaged or poor quality ethernet cabling can cause issues with tracking, we strongly advise making sure the ethernet cable is in good condition we don't advise having additional devices sharing the network link between the connection box and mk2 server status led an led is provided on the connection box to indicate the connectivity status of the connection box, the various states are listed below led color state action blinking green working as intended blinking amber issue with network connection to ncam server check the network connection, reboot the device red critical software issue contact support\@ncam tech com amber software deactivated reboot the device, contact support\@ncam tech com if the issue repeats software full ui connect to the camera bar via the connection box by entering the " hostname " of the connection box followed by " local " into the " devices > camera bar > connect " drop down menu the hostname is written on the casing of the connection box e g if the connection box hostname is "ncb0001" then enter the following ncb0001 local this is saved as a default and subsequently a connection can be made by simply pressing the connect button webui connect to the camera bar via the connection box by entering the " hostname " of the connection box followed by " local " into the popup dialog that can be reached from the " actions " menu the hostname is written on the casing of the connection box e g if the connection box hostname is "ncb0001" then enter the following ncb0001 local faq "cannot open video stream" this error message is displayed when the software is not able to interface correctly with the camera bar reseat the usb connection and retry the connection process this issue is likely to happen when the connection box receives insufficient power if the problem persists, try using an alternate method of powering the ncam equipment "no connection box found at " this error message means that the connection box can not be detected at the destination entered by the user confirm that the connection box is directly connected to the mk2 server via a good quality and working ethernet cable, and that the cable is connected to the eth0 port of the ncam server